Comments & Complaints
We hope that any problems you may have can be resolved within the Practice. In the unfortunate event that you have reason to complain about our service, ask for a complaints leaflet at Reception or contact the Practice Manager. In order to help us improve our service any comments are welcomed by the Practice, written or verbal, and should be marked for the attention of the Practice Manager
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.